Attaching photos or videos to a support request
Up to 3 files, 50 MB total, while signed in.
When you are signed in, the contact form lets you attach screenshots or a short screen recording so we can see the problem.
Supported files: JPG/JPEG, PNG and WebP images (up to 10 MB each), and MP4, MOV or WebM video (up to 50 MB each).
Limits: up to 3 files per request, 50 MB in total.
Attachments are stored privately, are linked to your ticket only, and are readable by our support team through short-lived links. If an upload fails, send the message first and reply to our email with the file.