Privacy Policy

Revenow is a revenue intelligence platform that helps businesses analyze customer data, identify revenue opportunities, and improve customer recovery workflows. This Privacy Policy describes how we handle information when you use our website, product, and related services (collectively, the "Service").

This page is maintained by the Revenow team as customer-facing documentation. It is not a legal certification or an independent audit of our controls, and it should be reviewed by your legal counsel for your specific requirements.

Account and workspace data

When you create an account we collect your name, email address, workspace details, and profile information you provide.

Uploaded customer files and analyses

You may upload CSV or XLSX files containing customer information, revenue history, and customer activity. Revenow stores these files and the analyses generated from them inside your workspace.

Integration credentials

If you connect a third-party integration, we store the credentials required to maintain that connection in encrypted form.

Billing references

We keep references to your subscription and purchase history (such as plan, purchase date, and status) so we can manage your entitlements. Revenow does not store your card details — payments are handled entirely by our payment processor.

Support messages and attachments

When you contact us through /contact or by email, we retain your messages and any attachments you send so we can respond and keep a record of the request.

Data received from connected integrations

If you connect an integration, Revenow imports the business records needed for analysis from that service — for example customers, contacts, orders, invoices, or payment history — and stores them in your workspace in the same way as an uploaded file.

Technical data

When you submit a support request we may store the browser/device user-agent string reported by your browser together with the request. Your IP address is used transiently by our infrastructure to rate-limit public forms and protect the Service from abuse; we do not keep it as part of your account profile.

Email records and logs

We record which transactional emails we attempted to send to you and their outcome (for example sent, failed, or suppressed), along with application and security logs needed to operate and troubleshoot the Service. Revenow does not track whether you open an email.

Optional product analytics

If you consent, we collect product usage events through our analytics provider to understand how the Service is used. See "Cookies and Tracking" below for details on how consent works.

We use the information we collect to:

• Provide, operate, and improve the analysis and recovery features of the Service.
• Generate insights, summaries, and reports inside your workspace.
• Manage your account, entitlements, billing, and subscriptions.
• Respond to support requests and data requests submitted through /contact.
• Communicate with you about product changes, security, and support requests.
• Detect, prevent, and respond to security incidents and abuse.
• With your consent, measure aggregated product usage through analytics.

Revenow uses AI model services accessed through the Lovable AI gateway (currently Google Gemini models) to generate explanations, natural-language summaries, and recovery recommendations from your analyses, and to power report AI features available with an unlocked report.

AI does not calculate or modify financial metrics. Revenue calculations, opportunity scoring, and recovery estimates are produced by Revenow's deterministic analysis engine. AI models only describe or summarize results produced by that engine.

Prompts sent to these AI services may include aggregated or excerpted portions of your analysis output required to generate a useful response. We do not use your business data to train third-party foundation models.

Revenow uses a small amount of browser storage to run the Service. We separate this into essential storage, which is always on, and optional analytics storage, which only runs if you consent.

Essential storage

Used to keep the Service functioning and cannot be disabled while you use Revenow:

• Your authenticated session, so you stay signed in.
• Your sidebar and interface preferences.
• Your cookie/analytics consent choice.
• Temporary state needed to complete a pending support request.

Optional analytics storage

We use PostHog to understand how the Service is used, but only after you explicitly consent. You can change or withdraw this consent at any time from Settings. Rejecting or withdrawing analytics consent does not reduce or limit any functionality of the Service — it only stops analytics collection.

You are responsible for ensuring that you have the appropriate rights and permissions to upload any customer information into Revenow, and for complying with applicable privacy and data protection laws.

You retain ownership of the customer data you upload to your workspace.

We take a defense-in-depth approach to protecting your workspace, including:

• Authentication controls for account access.
• Row-level security policies that isolate each workspace's data.
• Encryption of integration credentials at rest.
• Access restrictions on administrative and internal tooling.
• Reputable third-party providers for hosting, database, and payments.

No system is completely secure, and we do not claim or guarantee absolute security. We continue to invest in our security posture and will update this page as our practices evolve.

Revenow relies on a small set of third-party providers to deliver the Service:

• Lovable Cloud / Supabase — authentication, database, and application infrastructure.
• Lemon Squeezy — payment processing and subscription management. Revenow never stores your card details; they are handled directly by Lemon Squeezy.
• Lovable AI gateway (currently Google Gemini models) — generating natural-language summaries and recommendations from your analyses.
• Lovable's managed transactional email service — delivering account, billing, and support-related emails from our verified sender domain (notify.getrevenow.com).
• PostHog — optional product analytics, active only after you consent.

We retain your account and workspace data for as long as your account remains active, subject to any obligations we have to retain records for legal, billing, or security reasons.

You can delete your account yourself from Settings → Danger zone. When deletion completes successfully it removes your access to the Service and the account data we are required to remove, including your uploaded files, analyses, workspace data, integration credentials, and support attachments. If a step fails, deletion is not completed — you will be told to try again, and nothing is reported as removed until every step has finished.

Applicable backups, and records held by our payment and email providers, may be retained for a period under their own legal and accounting obligations. You can also contact us through /contact for help with a deletion request.

Depending on where you live, you may have rights to:

• Access the personal data we hold about you.
• Correct or update your account information.
• Request a copy of your account data.
• Request deletion of your account and associated workspace data.
• Object to or restrict certain processing activities.

Individual report data (such as an unlocked report's results) can be exported as CSV directly from the report, where you have an active entitlement to that report. For a copy of all of your account data, or for any privacy, billing, export, or deletion request, please contact us through /contact. We handle these requests manually and do not offer a fully automated, self-service export of your entire account.

Questions about this Privacy Policy or how we handle your data — including privacy, billing, export, or deletion requests — should be sent through /contact or to support.revenow@gmail.com.